Frequently Asked Questions (FAQ)
Welcome to the WAGS & CO PET SHOP LTD FAQ section. Here you’ll find quick answers to the most frequently asked questions about our pet products, ordering process, shipping, returns, and customer support.
1. General Questions
What is WAGS & CO PET SHOP LTD?
WAGS & CO PET SHOP LTD is a United Kingdom–based pet retailer offering a carefully selected range of premium pet products designed to keep your pets happy, healthy, comfortable, and well cared for. We are committed to providing high-quality products and outstanding customer service to pet owners across the United Kingdom.
How can I reach customer support?
You can contact our customer support team by emailing support@wagsandco.co.uk or calling +44 1827 338349 during our customer support hours. We’re always happy to assist with product questions, orders, or general inquiries.
2. Orders & Shipping
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express) as well as secure digital payments via PayPal, Apple Pay, Google Pay, and Stripe.
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days. Most customers receive their orders within 3–7 business days.
Is shipping free?
Yes. We offer Free Standard Shipping on all orders within the United Kingdom with no minimum purchase required.
Do you ship internationally?
Currently, we ship exclusively within the United Kingdom.
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email with a tracking number and tracking link so you can monitor your delivery in real time.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return and exchange policy. Items must be:
- Unused and unworn
- In their original packaging
- With all tags attached
Is there a return shipping fee?
No. We provide a Free Pre-paid Return Label for all eligible returns and exchanges.
How long do refunds take?
Once we receive and inspect your returned item, refunds are typically processed within 7 business days to your original payment method.
4. Products
What type of products do you sell?
We offer a carefully curated selection of premium pet products, including pet accessories, feeding essentials, grooming supplies, toys, travel accessories, everyday pet care items, and other products designed to improve your pet’s comfort and well-being.
How do I choose the right product?
Each product page contains detailed descriptions, specifications, and helpful information to assist you in selecting the right product for your pet. If you need additional guidance, our customer support team is always available to help.
5. Security & Privacy
Is my payment information secure?
Yes. Our website uses SSL encryption, and all payments are processed through secure, PCI-compliant payment gateways to protect your financial information and ensure safe online transactions.
How is my personal information used?
Your personal information is collected, stored, and processed responsibly in accordance with our Privacy Policy. We use your information only to process orders, improve our services, and provide customer support while protecting your privacy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Company Name: WAGS & CO PET SHOP LTD
Physical Address: 98 Long St, Atherstone CV9 1AP, United Kingdom
E-Mail: Support@wagsandco.co.uk
Phone: +44 1827 338349
Business Days: Monday-Saturday
Business Hours: 9:00 AM– 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
Response Time: Our support team responds to all inquiries within 24 hours.